Shipping policy
Last updated: July 2026
Processing Time
Orders are processed within 2–4 business days of being placed. Business days are Monday through Friday, excluding holidays. Orders placed on a weekend or holiday begin processing the next business day.
During new product launches or peak periods, processing may take slightly longer. If we expect a significant delay, we'll email you.
Shipping Method & Rates
We ship exclusively via USPS. Shipping rates are calculated at checkout based on the weight of your order and your destination — you'll see the exact cost before you complete your purchase.
Delivery Times
Once your order ships, USPS delivery times vary by service and destination, typically 2–8 business days within the continental United States.
Please note that delivery estimates are provided by USPS and are not guaranteed. Processing time and shipping time are separate — a 3-day shipping estimate begins the day your package is handed to USPS, not the day you place your order.
Tracking
You'll receive a shipping confirmation email with a tracking number as soon as your order leaves our hands. Tracking information can take up to 24 hours to update in the USPS system, so don't worry if it doesn't show movement right away.
Shipping Destinations
We currently ship within the United States only, including APO/FPO addresses. We do not ship internationally at this time. We apologize for the inconvenience and hope to expand in the future.
Incorrect Addresses
Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect or incomplete address provided at the time of purchase. If a package is returned to us as undeliverable, we'll contact you — you're responsible for reshipping costs.
Lost, Stolen, or Delayed Packages
Once your order is handed off to USPS, it's in their care and out of our control. Risk of loss transfers to you at that point.
If tracking shows your package as delivered but you haven't received it, please:
- Check with your household, neighbors, and building management
- Contact your local post office with the tracking number
- File a claim with USPS
We're happy to help however we can, but we are not able to refund or replace packages marked as delivered or lost in transit by USPS.
Questions
Email us at kabetogamaoutdoorsports@gmail.com with your order number and we'll get back to you as soon as we can.